Booking Policy
Cancellation & Rescheduling Policy for Customers
Important
- All cancellation & rescheduling requests must be submitted either through Customer's Account created on Khidhki.com or by emailing letsconnect@khidhki.com.
- Requests made through any other channel, including phone calls, WhatsApp messages, social media messages, or direct communication with the Service Provider, will not be considered valid.
1.Cancellation Policy
Applies to single sessions, bundles, and other services scheduled for a specific date and time.
| When Cancelled (From Service Start) | Cancellation Fee | Refund Eligibility |
|---|---|---|
| More than 72 hours before the time of the booked session | ₹0 | Full refund minus gateway charges |
| Less than 72 hours from the time of the booked session | 100% of the amount paid | No Refund |
2. Rescheduling Policy
Applies to single sessions, bundles, and other services scheduled for a specific date and time.
| When Rescheduled (From Service Start) | Rescheduling Fee | Rescheduling Eligibility |
|---|---|---|
| More than 48 hours before the time of the booked session | ₹0 | No Refund, only rescheduling is allowed |
| Less than 48 hours from the time of the booked session | 100% of the amount paid | No Rescheduling is allowed. |
Refund Policy
Important
- Refunds (when applicable) are sent back to the original payment method within 7 to 10 business days after approval.
- Payment gateway charges are non-refundable.
- All requests must be raised either from a Customer’s Account created on Khidhki.com or by emailing letsconnect@khidhki.com.
1. Eligibility
Refunds are governed by the booking type and timing under our Cancellation Policy. For fixed-date services, refunds depend on when cancellation is raised relative to the service start. For multi-day/ongoing services, refunds depend on the number of sessions completed.
2. Ongoing Bundle Sessions
If a concern or dissatisfaction is raised within the first two sessions about the quality of the service being rendered by the Service Provider and the client expresses that he/she/they would not like to continue with any further sessions, then:
- Deductions will be made on a pro rata basis based on the number of sessions completed which will include the last session where the concern was raised and the Payment gateway charges would also be deducted calculated as per the charges levied by the payment gateway to refund the balance due to the customer back to his/her/their account.
- Progress is assessed using booking briefs, chat logs, file submissions and platform activity.
3. Non-Refundable Charges
Payment gateway charges (convenience fees) are non refundable, since Khidhki receives and has to disburse international payments, there are heavy transfer charges and thus these charges are levied based on the amount charged by the Payment gateway to send money to Khidhki’s account from the Customer’s account and in-turn, in case of a refund, the amount being charged again by the Payment gateway to Refund the amount back to the customer.
4. How to Request a Refund
- Email letsconnect@khidhki.com with Booking ID, category, reason, and supporting files (screenshots/documents).
- Khidhki will review the request and communicate its decision within 7 working days.
- Approved refunds are issued to the original payment method within 7 to 10 business days.
5. Final Authority
Khidhki retains sole discretion on refund approvals as per our Terms & Conditions. Decisions are based on platform briefs, chat logs and service delivery records.
6. Contact
Email: letsconnect@khidhki.com
Address: C-535, Defence Colony, 2nd Floor, New Delhi - 110024
